Whenever healthcare standards have been called into question, an early and independent investigation is critical to avoid unnecessary claims and shed light on what has happened and how to prevent recurrence. Our investigation technologies and unique in-house expertise help provide exactly this.
Learn more about how we are transforming healthcare investigations here.
For a bespoke quote, contact [email protected].
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TMLEP’s highly experienced investigators provide timely, unbiased insight, working with our 1500 clinical specialists to bring clarity and support healthcare providers and insurers around the world.
Offering complete investigation support whatever the discipline or complexity of the case, we can work in conjunction with an ongoing investigation or provide a fully outsourced and independent investigation service, including site visits, interviewing clinicians and presenting findings.
Since 2020, TMLEP have been working with Nuffield Health, the UK’s largest healthcare charity, to provide an independent clinical investigation support service. TMLEP provides independent support to clinical teams from Nuffield Health’s network of 37 hospitals across the UK. This support includes reviewing evidence, supporting interviews and finalising independent reports for clinical investigations.
We used TMLEP to conduct an independent clinical review into the care provided by one of our clinicians. They provided a timely and enormously helpful report which was key to helping the Trust and clinician specifically to understand where errors had been made and learning could be gained. The benefit of an independent TMLEP review in reducing the distress of the family and patient involved cannot also be understated.
Research has shown that around 50% of cases of clinical negligence do not demonstrate any evidence of substandard care once investigated. The key causes of these unmeritorious claims include insufficient internal investigations, unsatisfactory complaints handling and the inability to obtain explanation or closure.
Our robust, independent investigations assure patients that their concerns have been heard, investigated and responded to sensitively, with action being taken if it’s necessary to reduce the risk of future problems. By providing answers from unbiased experts, we help to rebuild trust in the healthcare system.
Our peer-led and learning-based approach allows us to sensitively handle possible failings in care, while our Smart recommendations and support in implementing learnings ensure that clinical care can be improved at the earliest opportunity.
With unrivalled access to investigatory and clinical expertise, investigations can proceed at pace, minimising any unnecessary restrictions on practise and the time in which to receive answers. All our investigations are peer led, managed by a specialist Lead Clinical Investigator who will call on input from a TMLEP clinician practising in the relevant speciality as that called into question – this ensures that every case is handled by someone experienced enough to understand the nuances and complexities involved.
Details of the issue are shared confidentially with us by emailing [email protected].
A lead investigator is appointed who is on hand to assist the parties through every step of the investiagtion.
We provide an Investigation Authorisation Request (“IAR”) which sets out the proposed scope of the investigation, including fees for approval. We may also request a Relevant Parties Information Request form (“RPIR”) is completed to enable us to gather information from third parties when conducting the investigation.
We will obtain and assess all relevant evidence, including obtaining medical records, discussions with clinicians and hospital staff, taking statements and carrying out site visits. The investigation will be conducted in line with the IAR, with independent clinical opinions sought as required by the lead investigator.
Our clear, easy-to-read report is usually delivered within 28 days of all material being provided.
Once the investigation is complete, our team are on hand to provide support and clarification, including advice on applying any learnings to improve healthcare processes.
Our reports are designed to be easily understood by medical, legal and insurance professionals, and most importantly patients, who can often be lay people. We therefore do not use confusing terminology, or restrict our layout to specific templates. Everything is set out clearly, so conclusions can be easily understood.
A TMLEP report will provide conclusions from both specialist investigators, and specialist healthcare professionals practising in the relevant discipline called into question – this ensures that every issue is expertly considered, and conclusions are expertly informed.
When investigating concerns, we always have an eye on how to improve clinical standards and patient experience. We will always therefore make recommendations where it is possible to do so, detailing these in the report.
We guarantee an arms-length investigation where all clinicians are conflict-checked to give the reassurance that there is no bias in the process – this addresses one of the main reasons for patients or clinicians not being satisfied with internal investigations.
Director of Investigation Services
+44 203 355 9796 Ext: 2019
Nina Vegad heads up TMLEP’s investigations team as a Lead Healthcare Investigator.
At TMLEP, we take pride in our expertise in conducting independent clinical investigations for NHS Trusts and private hospitals. Our proven approach, honed through hundreds of investigations, ensures thorough and successful outcomes. Take a closer look at our methodology and how it drives success.
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