Independent Insight You Can Trust
Whenever healthcare standards have been called into question, an early and independent investigation is critical to avoid unnecessary claims and shed light on what has happened and how to prevent recurrence. Our investigation technologies and unique in-house expertise help provide exactly this.
Request a Quote
For a bespoke quote, contact [email protected].
An Overview of TMLEP's Independent Investigation Service
TMLEP’s highly experienced investigators provide timely, unbiased insight, working with our 1500 clinical specialists to bring clarity and support healthcare providers and insurers around the world.
Offering complete investigation support whatever the discipline or complexity of the case, we can work in conjunction with an ongoing investigation or provide a fully outsourced and independent investigation service, including site visits, interviewing clinicians and presenting findings.
Testimonials from Our Clients
The benefits of our Independent Investigations Service
Research has shown that around 50% of cases of clinical negligence do not demonstrate any evidence of substandard care once investigated. The key causes of these unmeritorious claims include insufficient internal investigations, unsatisfactory complaints handling and the inability to obtain explanation or closure.
Restoring Patient Confidence
Our robust, independent investigations assure patients that their concerns have been heard, investigated and responded to sensitively, with action being taken if it’s necessary to reduce the risk of future problems. By providing answers from unbiased experts, we help to rebuild trust in the healthcare system.
Improving Clinical Standards
Our peer-led and learning-based approach allows us to sensitively handle possible failings in care, while our Smart recommendations and support in implementing learnings ensure that clinical care can be improved at the earliest opportunity.
Clearly Presented Findings
We present our findings in a clear written report and our investigators and clinicians are always on hand to answer queries and attend meetings where necessary.
With unrivalled access to investigatory and clinical expertise, investigations can proceed at pace, minimising any unnecessary restrictions on practise and the time in which to receive answers. All our investigations are peer led, managed by a specialist Lead Clinical Investigator who will call on input from a TMLEP clinician practising in the relevant speciality as that called into question – this ensures that every case is handled by someone experienced enough to understand the nuances and complexities involved.
The focus of our investigations is always on learning rather than blame, and we involve all relevant parties before making recommendations on how improvements can be made.
We guarantee an arms-length investigation where all clinicians are conflict-checked to give the reassurance that there is no bias in the process – this addresses one of the main reasons for patients or clinicians not being satisfied with internal investigations
Alexander Acaster BSc (Hons)
Chief Operating Officer
+44 203 355 9796 Ext: 231
Director of Client Relations
+44 203 355 9796 Ext: 239
A Selection of Recent Investigation Learning Articles
Diagnostic delay in abdominal pain - Knowing what symptoms the disease does not have
This article discusses the problems that arise from inadequate information regarding a patient’s history and examination, leading to the patient dealing with complications of sepsis due to the delay in the diagnosis of acute appendicitis after an initial diagnosis of gastroenteritis.Read Article 04 May 2023
Severe Vitamin D Deficiency and Complications of Robotic Prostatectomy
This article discusses the problems that may arise from severe vitamin D deficiency and the international guidelines that highly recommend that all adults should supplement to avoid complications that may be caused by this deficiency.Read Article 29 Mar 2023
Bilirubin Screening Devices for Community Midwifes and GP Surgeries
Jaundice in new-born babies is a common occurrence (60% of term babies and 80% of preterm infants) and is usually not harmful. Jaundice is caused by a build-up of bilirubin in the blood. Bilirubin is a yellow/orange pigment produced following the breakdown of red blood cells and as babies have…Read Article 01 Mar 2023