Legal and Privacy

Company Registration

TMLEP is a trading name of T.M.L.E Limited which is a company registered in England Wales (Company Registration Number 08092743)

Registered Address

TMLEP, Connect 38, 1 Dover Place, Ashford, TN23 1FB

Cookie Policy

What are cookies?

Cookies are small text files that can be placed on your computer or mobile device that identifies your browser/device.

What are cookies used for?

Cookies allow a site to know if your device has visited that particular site before. Cookies can then help to understand how the site is being used, help you navigate through the pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help to ensure that the marketing you see online is more relevant to you and your interests.

What types of cookies are there?

There are generally 3 different types of cookies: “Session Cookies”, “Permanent Cookies”, “Third-Party Cookies”. The different types of cookies are explained below:

1. Session cookies are mainly used by online shops, they allow you to keep items in your cart when browsing. They are also referred to as a “Transient Cookie”, a cookie that is erased when the user closes the Web browser. The session cookie is stored in the temporal memory and is not retained after the browser is closed. In simple terms, the Session cookies do not collect information from the user’s device.

2. Permanent cookies remain in operation even when the browser is closed. They remember log in details and passwords so you don’t have to add these in every time you enter the site. The law concerning permanent cookies states they need to be deleted after 6 months of being stored on the device.

3. Third-Party cookies are installed by third parties with the aim of collecting certain information to carry out various investigations into behaviour, demographics etc.

What types of cookies do TMLEP use?

Here at TMLEP we use both Session cookies and Permanent cookies so that our website works correctly and provides you with the information you request. We definitely DO NOT use cookies from a third party, we protect our clients’ confidentiality.

Privacy Notice

TMLE

Updated on 12.12.25

T.M.L.E. Limited (“TMLEP”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. It also outlines your rights regarding the personal data we hold and how you can exercise them. By using our services or interacting with us, you acknowledge the practices described in this policy.

Who We Are

T.M.L.E Ltd (“TMLEP”) is a clinical practice providing independent clinical investigations and healthcare analytics to assist in the improvement of patient safety and healthcare standards around the globe.

What Personal Data We Collect.

We collect personal data to provide and improve our services. The types of personal data we collect may include: • Personal Identifiers: Name, address, contact information (email, phone number), and company details • Financial Information: Payment details and transaction history • Usage Data: Information about how you use our website and services, including IP addresses, browser type, and browsing behaviour • Technical Data: Device information, operating system, and other technical details How We Collect Personal Data We may collect personal data in the following ways: • Directly from you: When you provide information through our website, contact us via phone or email, or use our services • Automatically: Through cookies and similar technologies when you interact with our website • From third parties: Such as payment processors or analytics providers How We Use Your Personal Data We use your personal data for the following purposes: • Service Delivery: To provide and manage our services • Communication: To respond to inquiries, provide customer support, and send service-related notifications • Billing and Administration: To process payments and manage accounts • Improvement of Services: To analyse usage and improve our offerings • Legal Compliance: To comply with legal and regulatory obligations Lawful Basis for Processing Personal Data The legal bases for processing your personal data include: • Contractual Obligation: Processing is necessary to fulfil our contract with you • Legal Obligation: Processing is necessary to comply with legal requirements • Legitimate Interests: Processing is necessary for our legitimate interests in providing and improving our services, ensuring the proper functioning of our business, and defending legal claims • Consent: Where applicable, we may request your explicit consent to process certain data Sharing Your Personal Data We do not share your personal data with third parties unless it is necessary for the provision of our services or required by law. We may share your information with: • Service Providers: Such as payment processors, hosting providers, and analytics services • Legal and Regulatory Authorities: When required to comply with legal obligations

We ensure that any third party we engage follows stringent data protection standards.

How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or regulatory requirements. Once the retention period expires, your personal data will be securely deleted or anonymised.

Your Rights

Under the UK GDPR, you have certain rights concerning your personal data, including: • Access: The right to request a copy of the personal data we hold about you • Rectification: The right to request corrections to any inaccurate or incomplete data • Erasure: The right to request that we delete your personal data where there is no lawful basis for its continued processing • Restriction: The right to request that we restrict the processing of your data in certain circumstances • Objection: The right to object to the processing of your data where we are relying on legitimate interests • Data Portability: The right to request the transfer of your personal data to another party

To exercise any of these rights, please contact us at the details provided below. We will respond within one month as required by law. Security of Your Data. We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your data. All data is stored securely, and access is restricted to authorised personnel only.

International Transfers.

We do not routinely transfer personal data outside the UK. If, in exceptional cases, such transfers are necessary, we will ensure appropriate safeguards are in place to protect your data in compliance with the UK GDPR.

Complaints

If you are concerned about how we are handling your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters. Further information can be found on their website: https://ico.org.uk. Changes to this Privacy Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email.

We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: T.M.L.E. Limited - [email protected]

Or write to the Data Protection Officer on the postal address found at the bottom of this page.